Accelerate, enhance & streamline your complaints management
FREE TRIAL: AFCA Insights + RG 27I Compliance + AI Automation
Enhance and streamline your complaint management process and ensure compliance with RG 271 and other regulatory changes effective already on 15th October 2023. Build an efficient, transparent, and compliant claims process by employing Artificial Intelligence and Big data analytics.
Get ready to transform how your organisation responds to complaints across all 4 key areas:
Optimising Complaint Management Processes
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Streamline and accelerate the complaint handling process through automation
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Prevent complaint escalation with predictive analysis
Complaint Insights
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Proactively detect concerns and complaints ahead of time by analysing customer communication channels
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Augment existing complaints with additional information for faster resolution
Ensuring Compliance With RG 271 & Other Regulations
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Meet all compliance objectives
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Identify and prevent systemic risks
Employing Industry Best Practices & AFCA Insights
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Gain in-depth understanding of AFCA complaint patterns
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Settle complaints in accordance with AFCA's approach while learning from historical data
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Improve product design, processes and customer experience with industry benchmark comparison
Exclusive Cognitive View Offer
Valued at $12,000. Limited to the first 5 eligible customers
FREE 30-day AFCA Insights trial
- Case insights is an AI-based capability that allows companies to learn from similar complaint determinations, understanding AFCA’s findings, issues, and approach to resolution
- Trend analytics provides past and emerging complaint patterns, compliance issues, and industry trends
- Actionable insights provide a set of recommendations based on the gaps found and general observations from the complaint cases
- Cloud & On-promise software hosting options available
FREE 30-day RG 271 Compliance & Reporting trial
- Workflows optimised to support RG 271
- Pre-configured SLA
- Reporting template for an internal and significant breach
- Cloud & On-promise software hosting options available
FREE 30-day Complaint process management & automation trial
- Complaint management process set up and integration with existing CRM systems
- Pre-built workflows and process templates to select from
- IDR & EDR process set up
- Integration with existing CRM & case management systems
- Dashboard and reporting to view complaints
- SLA & performance management for individual and team
- Pre-built reporting
- Cloud & On-promise software hosting options available
About Cognitive View
Cognitive View is a RegTech focused on automating Compliance, Customer Experience, and Conduct Risk to reduce operational risk. It analyses customer communication channels to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies and identifies risks early. We have been recently selected as the RegTech100 globally for 2022 and we are a 2021 IBM Beacon Award Finalist for the Outstanding Cloud AI Embed Solution.
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