Accelerate, enhance & streamline your complaints management

AFCA Insights + RG 27I Compliance + AI Automation

Enhance and streamline your complaint management process and ensure compliance with RG 271 and other regulatory changes. Build an efficient, transparent, and compliant claims process by employing Artificial Intelligence and Big data analytics.

Get ready to transform how your organisation responds to complaints across all 4 key areas:

Optimising Complaint Management Processes

Streamline and accelerate the complaint handling process through automation
Prevent complaint escalation with predictive analysis

Complaint Insights

Proactively detect concerns and complaints ahead of time by analysing customer communication channels
Augment existing complaints with additional information for faster resolution

Ensuring Compliance With RG 271 & Other Regulations

Meet all compliance objectives
Identify and prevent systemic risks

Employing Industry Best Practices & AFCA Insights

Gain in-depth understanding of AFCA complaint patterns
Settle complaints in accordance with AFCA's approach while learning from historical data
Improve product design, processes and customer experience with industry benchmark comparison

Exclusive Cognitive View Offer

Valued at $12,000. Limited to the first 5 eligible customers

30-day AFCA Insights trial

Case insights is an AI-based capability that allows companies to learn from similar complaint determinations, understanding AFCA’s findings, issues, and approach to resolution
Trend analytics provides past and emerging complaint patterns, compliance issues, and industry trends
Actionable insights provide a set of recommendations based on the gaps found and general observations from the complaint cases
Cloud & On-promise software hosting options available

Free 30 day RG 271 Compliance & Reporting

30-day RG 271 Compliance & Reporting trial

Workflows optimised to support RG 271
Pre-configured SLA
Reporting template for an internal and significant breach
Cloud & On-promise software hosting options available

Free 30 day complaint process management and automation

30-day Complaint process management & automation trial

Complaint management process set up and integration with existing CRM systems
Pre-built workflows and process templates to select from
IDR & EDR process set up
Integration with existing CRM & case management systems
Dashboard and reporting to view complaints
SLA & performance management for individual and team
Pre-built reporting
Cloud & On-promise software hosting options available

Don’t miss out on this exclusive opportunity to transform your complaints management! Sign up now!

TAKE ADVANTAGE OF THE EXCLUSIVE FREE OFFER

About Cognitive View

Cognitive View is a RegTech focused on automating Compliance, Customer Experience, and Conduct Risk to reduce operational risk. It analyses customer communication channels to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies and identifies risks early. Cognitive View has been selected for Regtech 100 and ESG 100 and won 11 industry awards.
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